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C-C4H56-2411 Test Labs | C-C4H56-2411 Study Materials Review

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SAP C-C4H56-2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

Topic 2

Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

Topic 3

Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.

Topic 4

Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.

Topic 5

Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q72-Q77):

NEW QUESTION # 72
Which of the following business services will all service agents need to have assigned?

A. Case Type
B. Activity Manager
C. Case
D. BuiltInSupportService

Answer: C

Explanation:
All service agents in SAP Service Cloud V2 need the Case business service assigned to their business role to access and manage cases, which is the core object for service processes. According to SAP documentation, "The Case business service must be assigned to all service agents to enable case management functionalities." BuiltInSupportService (B) is for support interactions with SAP, not agent tasks. Activity Manager (C) is for managing activities, not mandatory for all agents. Case Type (D) is a configuration object, not a business service.
Reference:
SAP Help Portal: Business Services in SAP Service Cloud V2
SAP Learning: Service Agent Role Configuration

NEW QUESTION # 73
Which of the following account master data can be included when creating account master data objects? Note: There are 2 correct answers to this question.

A. Title
B. Role
C. Contract data
D. Account team member

Answer: B,D

Explanation:
When creating account master data objects in SAP Service Cloud V2, Role can be included to define the account's function (e.g., customer, prospect). Account team member is also included to assign employees responsible for managing the account. According to SAP documentation, "Account master data includes attributes such as Role and Account Team Members to support customer relationship management." Title (B) is typically associated with contacts, not accounts. Contract data (D) is managed separately and not part of account master data creation.
Reference:
SAP Help Portal: Account Master Data in SAP Service Cloud V2
SAP Learning: Account Management Configuration

NEW QUESTION # 74
Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Maintain case types
B. Set up deals
C. Set scoping attributes
D. Set up Agent Desktop

Answer: A,D

NEW QUESTION # 75
Which screenshots show the correct configuration activities to meet the requirements for incoming service issues? Note: There are 2 correct answers to this question, scroll down to view all possible answer options.

Answer: B,D

NEW QUESTION # 76
What is one of the main uses for warranty management in SAP Service Cloud Version 2?

A. The warranty is assigned to a registered product.
B. The warranty is assigned to a contract.
C. Routing rules can be applied to warranties.
D. The system can be set up so that certain service levels are not covered.

Answer: A

NEW QUESTION # 77
......

The SAP C-C4H56-2411 certification is important for those who desire to advance their careers in the tech industry. They are also aware that receiving this certificate requires passing the SAP C-C4H56-2411 exam. Due to poor study material choices, many of these test takers are still unable to receive the SAP C-C4H56-2411 credential.

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